Customer service is more than just a phrase with us.  With 24/7 customer support there is always someone for you to call and answer your questions.  We guarantee it! 

Northeast Communications Group takes great pride in providing smart and prompt technical support to our valued customers. We offer knowledgeable help to either get you started on the Internet, or help you through any problems you might have during your journey. 

Email Support
The first step for getting help with your account is to email help@necgrp.com. Please include a detailed description of your problem, along with your username and any other pertinent information you may have. Expect a 5 minute-24 hour turnaround depending on the nature of the problem and the current support queue. 

Telephone Support
You may also contact our help desk at (570) 595-0256.  A professional and knowledgeable staff member will help walk you through solving your problem. 

Expanded Hours - 24x7!
Technical support at (800) 266-3585  is now available around the clock, 24 hours a day, 7 days a week. Northeast Communications Group is the only area provider that gives you peace of mind with expert support around the clock.


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